job description
We are seeking a motivated and organized Sales Coordinator to join our dynamic team. The Sales Coordinator will play a pivotal role in managing communication between clients and the sales team, ensuring smooth sales processes, and providing exceptional customer service. The ideal candidate will possess excellent time management, communication, and problem-solving skills, with a strong ability to work under pressure.
responsibilities
Responding promptly to calls and emails, ensuring effective and timely communication with clients.
Building strong connections and fostering trust with clients to maintain long-term relationships.
Recording client feedback, providing actionable insights, and collaborating with the sales team to implement improvements.
Managing and organizing the sales team's schedules and maintaining essential sales documents and materials.
Handling customer queries and providing after-sales support when needed.
Identifying client issues, providing immediate solutions, and escalating complex problems to supervisors.
Demonstrating a commitment to retaining clients and preventing business loss.
Supporting the team by coordinating tasks and assisting with administrative duties.
Attracting new customers and enhancing customer interactions through positive, emotional connections.
Technical guru for IOT, software and systems offered by ICL.
Qualifications, Skills, and Knowledge:
- Excellent communication skills in both French and English.
- A customer-oriented mindset, with a positive and outgoing personality.
- Strong time management skills with the ability to prioritize effectively.
- Competency in accounting software and other relevant sales tools.
- Patience and empathy when dealing with customer issues.
- A creative approach to client relations and problem-solving.
Person’s Attributes
- Strong interpersonal skills and the ability to interact with clients from diverse backgrounds.
- Goal-oriented with a focus on driving sales success.
- Willingness to learn and adapt to new challenges.
- High level of patience and empathy in handling customer interactions.
Experience
- A minimum of 1 year of experience in a similar sales coordination or customer service role.